FAQ. Your comprehensive guide to quality larch wood products
Timber Expert FAQs. Your comprehensive guide to quality larch wood products
1. What does a 2-6m length mean in wood products?
This refers to the range of possible board lengths that our company produces. We offer lengths varying by 50 cm increments, from 2 to 6 meters. For more information, refer to our article "Lengths 2-6 Metres: What Does It Mean? Larch Extra: Why Is It Difficult to Find 6 Metres in Stock?"
2. Which is the best grade of wood you offer?
We offer several grades of larch wood, from Extra + Prima which is a high-quality board with minimal blemishes, to Grade C which allows for non-split cracks and an unlimited number of knots. For detailed specifications, read our guide "Larch Grades: Technical Specifications for Planed Products".
3. Are all your products readily available?
Our products are made to order, but we do keep a small quantity in production. For current availability and lead times, please consult our specialists.
4. Do you provide help with calculations and material recommendations?
Yes, our specialists are on hand to help you calculate the required amount of material and recommend suitable dimensions.
5. Do you paint, mount, burn, or sand the larch?
We do not provide painting, mounting, or burning services for our larch wood products. As for sanding, this depends on our current production capacity.
6. Can I order non-standard products?
Yes, we produce many different profiles not available in our standard product range. The feasibility, conditions, terms, and other details are discussed individually.
7. Why should I choose your company?
We manufacture each order individually, providing tailored advice and recommendations. We offer sophisticated solutions with products and services not typically found in markets. Our products include custom-made items for facades or terraces, among others.
8. Can you produce exclusive bespoke products?
Yes, we consider the possibility of producing exceptional items. The terms depend on your order and the technical capabilities of our production.
9. Do you have facade larch planed planks?
We do not have a product specifically named 'façade boards only'. However, we do offer various types of façade profiles: rainscreen, shiplap and shadow gap, T&G and clapboard and others all widely used for façade cladding.
10. Do you assist in material selection for projects?
Yes, our experts will be pleased to help you in selecting the best material for your project.
11. What is the cost of delivery?
Delivery cost is calculated individually based on product quantity, product parameters, delivery location, and suitable vehicles. Please consult our specialists for a quote.
12. Do you make decorative laths and fence boards from larch?
Yes, we make laths and planed lumber from larch, but only to order and from a minimum of 1 m3.
13. Do you deliver to regions outside your local area?
Yes, we deliver across the country and also export internationally.
14. Can I get a discount on a large order?
Yes, we provide discounts for large orders. The conditions vary depending on the volume, type, parameters and grade of the product. For more information, visit our page: Special Prices for Planed Products from Siberian Larch.
15. Do you work with pine and spruce wood?
No, we specialize solely in larch wood products.
16. How long does it take to fulfill an order?
The production time depends on the volume and complexity of the order as well as our current workload. Please consult our specialists for an accurate timeline.
17. How does the ordering process work?
Since every order is custom-made, we operate on a prepayment system. For detailed information about payment and order processing, please consult our sales managers.
18. Can I view product samples before placing an order?
Absolutely. We invite you to visit our production site to view and handle product samples. Samples range from 30-50 cm to +/-1 m in length and can be taken away for further consideration. If you're located within 50 km of New Riga, Rublevka, Minsk, Mozhaisk, Kaluga, or Kiev highway, we can offer free delivery of samples. Unfortunately, if we do not have a specific size sample in stock, we are unable to manufacture one due to production limitations. For more details, ask our sales staff or visit our page "Product Samples: From Our Production to Your Project".
19. Do you offer delivery services?
Yes, we deliver our products nationwide and also offer export services for international customers.
20. Do you produce non-standard sizes or designs?
Yes, we can produce many different profiles not listed in our standard product range. The specifics of your request, including feasibility, conditions, and terms, are discussed on a case-by-case basis.
21. Can you help me select the best materials for my project?
Absolutely. Our experts are on hand to help you choose the best materials for your specific project.
22. How can I contact you?
You can reach us via phone, WAPP, email, or through the contact form on our website. Our customer service team is available to answer all your questions.
23. Do you use environmentally friendly practices in your production process?
Yes, we are committed to sustainable and environmentally friendly practices in all stages of our production process.
24. What kind of maintenance do your products require?
Larch wood is known for its durability and resistance to decay, which makes it low maintenance. However, like all wood products, it will change color over time unless treated or finished. Regular cleaning and occasional refinishing can help maintain its appearance. For more detailed maintenance tips, check out our guide "Caring for Your Larch Wood Products".
25. Do you export larch logs?
No, we do not currently export larch logs.
26. Do you export edged, unedged boards, and sawn larch?
The export of these products depends on the destination country. As of Spring-Summer 2023, this process can be quite lengthy and complex. Therefore, at present, we are focusing on the export of dry planed boards.
